Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern the use of Coinage Exchange's money exchange and transfer services ("Services"). By accessing or using our Services, you agree to these Terms. If you do not agree, you must not use our Services.

2. Definitions

• "Customer" means any individual or entity using our Services.
• "Exchange" means the purchase or sale of foreign currency.
• "Transfer" means the sending of funds domestically or internationally through our Services.
• "AML/CTF Laws" means all applicable anti-money laundering and counter-terrorist financing regulations.

3. Eligibility

You must:

• Provide valid identification and documents as required under KYC/AML laws.
• Not be restricted by sanctions, legal orders, or blacklists.

4. Customer Obligations

Customers must:

• Provide accurate and complete information when using our Services.
• Not use our Services for unlawful purposes, including money laundering, fraud, or terrorist financing.
• Notify us immediately if they suspect unauthorized use of their account or transaction.

5. Exchange Rates & Fees

• Exchange rates are subject to market fluctuations and may change without notice.
• Fees, commissions, and charges will be disclosed prior to confirmation of a transaction.
• The final amount received by the beneficiary may differ due to third-party bank charges, correspondent fees, or currency fluctuations.

6. Transaction Limits & Verification

• We may impose limits on the amount of funds exchanged or transferred.
• Additional verification may be required for transactions exceeding regulatory thresholds.
• We reserve the right to delay, suspend, or cancel transactions pending further review.

7. Compliance & Reporting

• We are required by law to collect, verify, and retain customer information.
• Suspicious transactions may be reported to the relevant authorities without notice to the customer.
• We may request additional documentation to comply with AML/CTF regulations.

AUSTRAC Registration & Obligations

Coinage Exchange is registered with AUSTRAC as a remittance service provider under the AML/CTF Act 2006.

We comply with all obligations under the AML/CTF Rules, including customer due diligence, transaction monitoring, and reporting.

Reporting Requirements

We are required to submit:

• Threshold Transaction Reports (TTRs) for cash transactions of AUD 10,000 or more.
• Suspicious Matter Reports (SMRs) for any activity that may involve criminal conduct or terrorism financing.

These reports may be submitted without prior notice to the customer.

Consumer Protection

Our Services are subject to the Australian Consumer Law (ACL), which provides guarantees and remedies for consumers.

Nothing in these Terms limits your rights under the ACL.

Licensing & Regulatory Bodies

Coinage Exchange operates under applicable financial services regulations and may be subject to oversight by ASIC or other regulatory bodies.

Licensing details, if applicable, will be disclosed upon request.

8. Liability

• We are not responsible for delays, losses, or errors caused by third-party banks, payment processors, or currency fluctuations.
• We are not liable for losses due to incorrect beneficiary details provided by the customer.
• To the fullest extent permitted by law, our liability is limited to the amount of fees paid for the specific transaction in dispute.

9. Refunds & Cancellations

• Transactions are generally final once executed.
• Refunds may be issued only if the transaction has not been processed or if required by law.
• Exchange rate losses, bank charges, and administrative fees may be deducted from refunds.

10. Data Protection & Privacy

• Customer information will be collected, stored, and processed in accordance with applicable data protection laws.
• Information may be shared with regulatory bodies, partner institutions, or service providers as required.

11. Termination of Service

We may suspend or terminate access to our Services if:

• The customer breaches these Terms.
• There is suspected fraudulent or unlawful activity.
• Required by law or regulatory authorities.

12. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Australia.
• Disputes will be resolved through arbitration in Melbourne, Victoria.
• Customers may also have rights under local consumer protection laws.

13. Amendments

We may amend these Terms at any time. Updated Terms will be published on our website or otherwise communicated. Continued use of our Services constitutes acceptance of the updated Terms.

14. Contact Information

For questions or complaints, please contact: